The only way to sustain growth in a competitive market for a business is to provide a great experience to its customers. The closer you are to understanding their needs and solving their concerns, the better your synergy will be. It comes with time to play with customers in the conversation.
But how many people take it for a business to be constantly available to customers? How do you ensure that no customer is greeted with a loud voice and gets discouraged from talking?
The answer is the Archiz cloud-based Call Center CRM Software.
"Cloud-based business systems will increase from 8% to 33% in 2019" - Gartner
Since the clouds have emerged, businesses have received countless benefits from technology. Small-scale companies or large enterprises just chose to switch every scaling business to cloud-based software. One that is being widely accepted by successful businesses, cloud telephony
Archiz Solutions provides sound services for businesses on the cloud. This enables them to establish a voice and messaging process for the customer, which replaces the requirement of a traditional telephone system.
Simply put, it allows you to make or receive a large number of calls at once - it ensures that a lead is not unused at any time; All without investing in additional infrastructure.
"71% leads are lost because the companies do not respond very fast" - Forbes
Businesses that have implemented cloud telephony in their processes have seen 61% more impact in their sales productivity and customer experience.
How does cloud telephony optimize sales cycles?
1. It helps decentralize sales
Decentralization of sales force means processing at many strategic points at different locations. Building these regional or local sales offices, businesses can increase their sales without increasing pressure on the central office.
But even though sales teams have started adopting this approach, each strategic place is needed to stay in touch with others and work together in the sales cycle.
2. It provides full control
There is a different need for every startup and when it comes to sales, no one is fit. Claude based technology enables full control for easy scaling of startup based on changing needs according to a target market.
With the pay-a-u-go model, you add / remove agents, customizing flow complies with customer acquisition and engagement process - waiting for the IT team, less than 30 minutes to start with cloud based technology is. !
3. It ensures that every lead is taken away
With Archiz Call Center Software, you never miss a customer call. Every time someone makes a call and there is no representative to deal with the query, the customer data is stored and assigned to the sales representative for the next day - ensures effective lead management.
In the case of missed calls, customer data is automatically stored as a lead when you integrate Extreme into your CRM (via our SMS API). You can also convert these calls to a ticket with a CRM like Archiz CRM Software directly to ensure that the lead is followed in a timely manner.
4. It ensures better customer experience
A lot of customer questions around the same topic mean trouble. If you see many calls related to one aspect of your business, then execute an explosion call for the customers coming under one demographic.