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Increase customer experience with Archiz Call Center Software and improve sales

Archiz Solutions provides services for businesses on the cloud besed software. This enables them to establish a voice and messaging process for the customer, which replaces the requirement of a traditional telephone system.

The only way to sustain growth in a competitive market for a business is to provide a great experience to its customers. The closer you are to understanding their needs and solving their concerns, the better your synergy will be. It comes with time to play with customers in the conversation.

But how many people take it for a business to be constantly available to customers? How do you ensure that no customer is greeted with a loud voice and gets discouraged from talking?

The answer is the Archiz cloud-based Call Center CRM Software.

"Cloud-based business systems will increase from 8% to 33% in 2019" - Gartner

Since the clouds have emerged, businesses have received countless benefits from technology. Small-scale companies or large enterprises just chose to switch every scaling business to cloud-based software. One that is being widely accepted by successful businesses, cloud telephony

Archiz Solutions provides sound services for businesses on the cloud. This enables them to establish a voice and messaging process for the customer, which replaces the requirement of a traditional telephone system.

Simply put, it allows you to make or receive a large number of calls at once - it ensures that a lead is not unused at any time; All without investing in additional infrastructure.

"71% leads are lost because the companies do not respond very fast" - Forbes

Businesses that have implemented cloud telephony in their processes have seen 61% more impact in their sales productivity and customer experience.

How does cloud telephony optimize sales cycles?

1. It helps decentralize sales

Decentralization of sales force means processing at many strategic points at different locations. Building these regional or local sales offices, businesses can increase their sales without increasing pressure on the central office.

But even though sales teams have started adopting this approach, each strategic place is needed to stay in touch with others and work together in the sales cycle.

2. It provides full control

There is a different need for every startup and when it comes to sales, no one is fit. Claude based technology enables full control for easy scaling of startup based on changing needs according to a target market.

With the pay-a-u-go model, you add / remove agents, customizing flow complies with customer acquisition and engagement process - waiting for the IT team, less than 30 minutes to start with cloud based technology is. !

3. It ensures that every lead is taken away

With Archiz Call Center Software, you never miss a customer call. Every time someone makes a call and there is no representative to deal with the query, the customer data is stored and assigned to the sales representative for the next day - ensures effective lead management.

In the case of missed calls, customer data is automatically stored as a lead when you integrate Extreme into your CRM (via our SMS API). You can also convert these calls to a ticket with a CRM like Archiz CRM Software directly to ensure that the lead is followed in a timely manner.

4. It ensures better customer experience

A lot of customer questions around the same topic mean trouble. If you see many calls related to one aspect of your business, then execute an explosion call for the customers coming under one demographic.




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In the current scenario, managing our donor data is quite significant for flawless movement of an organization. Sometimes, it is a little bit hard to handle data with much different, unconnected software applications. Hence it is necessary to control the overall data using interconnected software. Donor engine helps out to solve this problem by giving an interconnected software application that is easily accessible to charities of all sizes.

Entire database details could be easily be viewed through the dashboard on a home page. Transaction process like donations and purchases through unconnected software is a tedious process. Donor engine helps in finding an easy way of a transaction through all modes of operation of an organization.

Need for Donor Management Software

Managing fundraising effort is not an easy job by doing it manually, especially within larger non-profit organizations where donations arrive in large shapes. To handle this situation and to overcome the fundraising effort there is an actual need of software. It is an important thing to hold or retain donor within an organization. This process needs to be digitalized with reliable fundraising management software to expand its funds to meet objectives. Many technology providers work to govern the process of fundraising using this management software.

Efficient flow of contribution and purchases

Managing finance in every aspect is a significant role for every organization. Management software highly helps in managing cash flow such as Donation plus purchasing flawlessly. Donation via cash, credit card, check and recurring donation with credit card or EFT could be done through donor management software effectively.

Benefits in Nonprofit CRM

Helps in Engaging with donors

Donor management platform allows us to connect software tools to engage with beneficiaries. Sectors such as fundraising, marketing, prospecting, and accounting tools are made to interconnect for the organization day-to-day activities. This feature enables us to have track records of a donor at a 360-degree360-degree view.

High Flexibility

An efficient cloud-based management platform molds and grows with an organization. This management system has special features which reduce manual power to track the records, checking the details of donations made, complete information of donors, purchases made at a particular period, etc.


Since the transaction is done mainly through money such as Donation and purchasing, security has a great concern. Every task in a management system is done with high safety plus security with internet protection wall. Hence organization could give assurance for the donor for their digital money plus personal information.

Workload reduction

Fundraising management software specializes in automation which aids in decreasing the efforts of an organization. Additionally automating administrative tasks, such as sending out tax documents and donation acknowledgment, filing, categorizing membership, etc helps in conserve time plus efforts.

Using modern technology to handle day to day activities in the organization increased productivity in every sector. Computerized form donor data handling system is an important need for every institution. To connect a charity for donating and purchasing by all means, will enhance engagement between customers with their beneficiaries. This helps in retaining them which help in two side beneficiary. Get more information visit our website

By Anand R Bookmark this collection to read later

As a company evolves, so does the challenges it faces to stay afloat and combat competition. Mostly, challenges are faced by departments such as sales, services, marketing, finance or a combination of two. In such a case, you may have to upgrade your CRM software or migrate to an open source system. It is imperative that the selected course of action should be well thought out and discussed with experienced SugarCRM Consultants. This will help to arrive at the best open source CRM software which is best aligned with your business requirements. Finding a trainer with the right set of skills and capabilities is critical for the success of the company. If you are finding it difficult to hire an incumbent, here are a few guidelines that will help in making your decision.


Look for references: Before you finalize SugarCRM Partners, ask for testimonials of other clients. You may also contact previous clients to ascertain if they were satisfied with the experiences and the training session they have had. While inquiring, you should be asking questions such as was the trainer punctual, professional and co-operative. Did the company feel at ease and were they completely satisfied with the service received. You may also ask friends and colleagues for recommendations.

Have a one-on one session with your trainer: Initially, you will only have to rely on your instincts about the impression the instructor makes. The right trainer is one that is positive in their reinforcement. You should feel motivated and comfortable communicating with the person concerned. Before bringing the person on board make sure that you get along well and the instructor is willing to go the extra mile in delivering the best session. Contact a few of them and weigh pros and cons. So when you are ready to start working with them, this expert will make it easy to adopt new technology standards.


Take a class for observation: Before signing up for a training session with SugarCRM Consultants, take a class to observe the style of teaching of the instructor. This will also give you a chance to take notes about the trainees. Are they enjoying the class or do they look confused? You may also talk to some of the participants to better gauge their opinions. In case the trainer refuses you to sit in their class, you must oblige accordingly.

Determine the size of the class: You can tell a good instructor from a mediocre one by seeing how much command they have on their subject. It also depends on how relevant the information is and how the CRM software will benefit the business. A good trainer should demonstrate with real-time examples. It is also essential that the trainees are assisted at every step of the way. When you collaborate with notable SugarCRM Partners, the team will help you right from consulting, training to integration. Class size is also very crucial and it is important to have a small group so that each person can be given personalized attention.

We hope that these easy to follow guidelines will go a long way in ensuring that the business has taken a step in the right direction.

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