How is CRM solving the toughest thing about Technical support?
A customer relationship management or CRM system provides a holistic view of all your customers (including acquisitions as well as those who convert to pipelines). The system reduces the phasing of the painful manual detection process for systematic sales forecasts.
Archiz CRM stores all information related to your customers (contact details, purchase history, purchase behavior, etc.) The most important thing is that the CRM helps you identify the showstoppers in your business. In other words, the most important customer for your business.
The question here is what is there for technical support?
When it comes to technical support, the CRM can be the biggest asset for a company. Since it stores information related to every type of customer for your business, whether it is existing or new, it maintains a centralized database for everyone.
CRM helps users identify their customers and capture their details called "leads". After this, a sales rep can easily track them and can follow accordingly. Once the deal is finalized, the user captures the customer's need and creates a "chance" in the system. In addition, users can catch customer complaints in the "Case" table of CRM.
They also have the option to follow or track the customer acquisition process. Attracting the customer to acquire and maintain the customer with the help of an integrated CRM software completes the whole process.
Now comes the economic part of CRM for technical support. Yes, a good CRM solution can greatly reduce the administration and data entry work for your technical support team, helping the productivity and efficiency of the department. In addition, the system integrates all information that permits immediate access. It saves time.
Archiz CRM is a customer relationship management system that acts as an ideal sidekick for people with sales, marketing, technical support and management in each state of customer lifecycle development.
Archiz CRM software allows:
- Capture multiple contacts per account with your contact information for each.
- Capture multiple addresses per account.
- Track current service requests against affluent people.
Capture the history of services.
Track and maintain sales reports on a daily, monthly, or quarterly basis.
Send product details and email to customers.
Schedule services and assign to other users.
Set reminders for follow-up and/or appointments.
Set reminders due to next service.
Capture details, notes or actions against any service order.
Capture notes/functions against any account with customer details.
Track every step taken against any case.
Capture customer and communication history.
Capture many types of cases.
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